10 Best HIPAA Compliant Telehealth Platforms in 2023 (Features, Pros, Cons, Pricing)
2 years ago
Looking for the best HIPAA compliant telehealth platforms?
Finding a platform that meets your all clinical and business needs is quite difficult.
Because not every platform is designed to fulfill your specific needs.
Thus, we have narrowed down the list of HIPAA compliant telehealth platforms along with their features, pros, cons, and pricing.
So, let’s see who’s going to come out on top!
10 Best HIPAA compliant telehealth platforms with features, pros, cons, and pricing
At the end of the list, we have mentioned the top tips to select the best HIPAA compliant platform for telehealth practices.
1. Our white-label telehealth platform
It’s the best HIPAA compliant telehealth platform in the market.
Because it’s a white-label solution.
Meaning, it is a ready-to-use app that you can customize as per your unique requirements.
And what makes it special from the rest is that – we have built its workflow by performing several discussions with 30+ Ontario-based healthcare practitioners.
For a better understanding, we’ve also shared real-screen images of our white-label telehealth app along with links to its live demo.
1. Admin portal
In which –
Username: admin@admin.com
Password: Admin@123
OTP (2-factor auth code): 123456
2. Patient side portal
3. Healthcare provider side portal
In which, username and password are auto-filled.
(Note: The demo we provided is a telemedicine web app. But we have also launched a mobile version of it. So, as per your need, you can either acquire both or individually.)
Top-notch features of our white-label HIPAA-compliant telehealth platform:
Pros:
- It’s not limited to just HIPAA but also compliant with PIPEDA, PHIPA, GDPR and HITECH.
- User-friendly interface
- Customize as per your unique requirements
- Seamless integration with EMR/EHR, HIS, LIS and IoT or wearable devices
- Provide ePrescription and sick notes via app, SMS and email
- HIPAA-compliant document storage
2. Doxy.me
Doxy is one of the best HIPAA compliant telehealth platforms.
Because it offers free of cost unlimited voice calling and a virtual waiting room on its platform.
Top features of Doxy.me:
- On-demand chat
- Customizable waiting room
- Send invites via text and email
- Text or email notification
- Screen sharing
- Group calls
- Teleconsent
Pros:
- Easy-to-use platform
- No-download required
- Worldwide usage as it is compliant with HIPAA, PHIPA, PIPEDA, HITECH and GDPR
- Free BAA (Business Associate Agreement)
Cons:
- Poor call quality
- No internal staff communication
- No integration solution with other health tech systems
Pricing:
Its subscription plan starts from $43/month/user.
3. Zoom for Healthcare
It's a comprehensive HIPAA compliant platform for telehealth practices.
Besides, Zoom for Healthcare is not just limited to connecting with the patients but also helps the internal and external teams to stay connected with each other easily.
Top features of Zoom for healthcare:
- Communication methods via chat, voice and video conferencing
- Collaborate globally
- Create virtual events
- Internal team chat
- Virtual waiting room
- IoT and EMR/EHR integration solution
Pros:
- Easier integration solution
- Modern architecture
Cons:
- Not suitable for small-scale healthcare organizations
- Does not have access to PHI (Protected Health Information)
Pricing:
Its pricing starts from $14.99/month that comes up with 9 user licenses.
Explore our integration expertise:
4. GoToMeeting
It is one of the best HIPAA compliant telehealth platforms.
GoToMeeting has everything that a patient and healthcare provider need to stay connected – securely and efficiently.
Top features of GoToMeeting:
- Virtual meeting tools
- Scheduling appointments
- Meeting lock
- In-session chat
- Disable recording
Pros:
- Seamless integration with Epic EHR/EMR, scheduling software etc.
- Access the app from any device
- Flexible cloud phone system
Cons:
- The chat option is somewhat limited
- Requires a high internet connection
Pricing:
Its pricing starts from $12/month/user.
5. Doximity
Doximity simplifies medical network communication with its powerful HIPAA compliant telehealth platform.
And because of that reason, over 2 million healthcare professionals are already using it.
Top features of Doximity:
- Social news feed for medicine
- Provides a latest clinical news
- Seamless integration with Epic, Amion and Haiku for better scheduling
- Find clinicians based on demographics
- Hipaa-secure built-in FAX
- Document management
Pros:
- Allows to call the patient privately
- Stay connected with the internal team, co-residents etc.
- Search, find and connect with any care provider
- Helps healthcare providers earn CME points by just reading articles
Cons:
- Lacks of the proper messaging feature
Pricing:
Its subscription plan starts from $19.99/user/month.
6. SimplePractice
SimplePractice is not just limited to telehealth visits but it's a comprehensive practice management solution.
And its platform is suitable for more than 12+ healthcare practices.
That’s the reason, it’s one of the best HIPAA compliant telehealth platforms.
Top features of SimplePractice:
- Insurance management
- Scheduling management
- Simple billing process
- Document management
- Patient engagement tools
- Built-in white-board for activities during telehealth visits
- Chat during calls
Pros:
- It simplifies the scheduling process.
- Helps in improving patient engagement during and after a telehealth visit
- Allows to manage everything in one place
- Helps in remaining HIPAA-compliant
- Online patient intake solution that improves the care experience
Cons:
- Not suitable for small and medium practice due to high pricing
- Poor user interface
- Requires training to understand the entire product
Pricing:
Its basic plan starts from $29/month/user.
However, you need to pay an extra $15/month for telehealth features.
7. VSee
It’s an all-in-one HIPAA compliant platform for telehealth practices.
What makes it special is that – it’s a no-code low-code telehealth platform.
Meaning, it allows you to configure the app as per your usability and workflow requirements without any coding knowledge!
Top features of VSee:
- 3-way group video chat
- Screen sharing while video chatting
- On-demand messaging
- Desktop app available for Mac and PC
- Revenue cycle management
- Integration with IoT or wearable devices
- Can integrate with Epic, Athenahealth, Cerner EMRs
Pros:
- Allows to configure the platform as per your requirements
- Comes up with live-chat support
- Offers free virtual waiting rooms
Cons:
- The platform is complex to understand.
- The virtual meeting is limited to just 3 people.
Pricing:
It has a free version which comes with unlimited video calling, screen sharing, HIPAA BAA, a virtual waiting room and SMS-based invites to patients.
And for extra features, its subscription plan starts from $49/month/user.
8. Healthie
This HIPAA compliant telehealth platform is also not limited to telehealth practices.
But it also comes up with result-oriented solutions for medical practice management.
Besides, it also bears seamless integration capabilities with EHR, LMS, and IoT or wearable devices.
Top feature of Healthie:
- Scheduling management
- Simple invoicing and billing practices
- Patient engagement tools
- Patient portal
- eFax solution
- Group telehealth
- Internal team chat
Pros:
- Offers 14-day free trial
- Helps in streamlining the workflows
- One-click online scheduling
- Comes up with personalized solutions for onboarding
- Allows to share educational and wellness content with the patients
- Helps in tracking the client's progress with activity tracking and goal setting
Cons:
- Hidden costs
- It’s designed for wellness and nutrition professionals.
- The platform is complex to understand.
- No reminder feature
Pricing:
Its basic plan starts from $45/month/user.
9. Medici
What is so unique about this HIPAA compliant telehealth platform is – it also helps in improving patient engagement!
It offers several outcome-driven tools that allow you to provide better communication, create a better experience, and achieve better results.
Top features of Medici:
- Private business phone number
- Secure voice and video consultations
- Group chat
- Clinical workflow management
- Text translation
- Physician directories
- Earning reports
- ePrescribing
- Billing and invoicing
- Appointment management and scheduling
Pros:
- Offers free trial
- Helps in improving patient engagement
- Allows to translate chat conversations
- One-click HD video
- No patient registration needed
- Track growth
- Seamless integration with EHR
Cons:
- No document storage and management feature
- No SMS or email reminders
- No electronic payments
- ePrescribing feature is difficult to use
Pricing:
Its premium plan starts from $149/month/user.
10. Thera-Link
If you are a mental and behavioral health provider, planning to take your practices online, Thera-Link is one of the finest options for you.
Because it is specifically designed for small and medium-scale mental and behavioral practices.
However, if you want to explore more similar options, check out our detailed guide for HIPAA compliant teletherapy platforms.
Top features of Thera-Link:
- Appointment scheduling and reminders
- Custom waiting room
- Client and session note
- Client payment
- Secure messaging and video conferencing
- File sharing
- Directory listing
Pros:
- Personalized waiting room
- Faster and effective communication
- Remote access
- Streamlines billing process
- Mobile-friendly
Cons:
- Sharing and receiving documents is a difficult task
- No ePrescribing feature
- Lacks seamless integration capabilities with EHR
Pricing:
There are two pricing plans here: individuals and teams.
The basic plan for individuals starts from $30/month/provider that comes up with only 5 sessions/month.
Meanwhile, the basic plan for the team starts from $250/month for unlimited provides that comes up with 50 sessions/month.
How to select the best HIPAA-compliant telehealth platform for growing practices?
What matters in telehealth practices is – delivering a delightful patient care experience with the highest ROI.
To do so, it’s essential to select the right HIPAA compliant telehealth platform.
And for that, here are the 7 essential steps you need to follow.
- Identify your needs
- Compare it with all the platforms
- Analyze how it is compatible with integration with other health tech systems
- Does it offer customization as per your needs?
- Put together all the aspects and discuss with team members
- Get a live demo of the platform
- Evaluate the performance and choose the platform
But if you want to skip this entire process, why don’t you get a live demo of our white-label telehealth platform?
Because it comes up with everything you want in one place and allows you to customize the platform as per your unique requirements!
